Alexander Romarov
Sale Directo at Alcatel-Lucent
30 Mission St, San Francisco, CA 94105, USA Financial Services
Global Technical Services
30 Mission St, San Francisco, CA 94105, USA
College of Foreign Economic Relations
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    • Director
      Global Technical Services
      Jun 2013
      Jun 2019
      Team leading the Support Engineering Operation group for several products: Rogue System detection (RSD), Threat Intelligence Exchange (TIE), Data Exchange Layer (DXL) and McAfee Asset Manager (MAM) As part of McAfee acquisition of my company, Insightix, I was responsible for the implementation of Insightix support within McAfee's global support organization Played a significant role in the global integration team that was responsible for the plan and execution of the product integration as part of the McAfee product suite Establishment of product documentation, training materials and supportive tools for all support tiers Working closely with Product management to enhance product and move forward product exposure. The focus of this role is identifying target customers, leveraging product field enablement by creating new marketing materials, presenting in webinars, answering RFPs with professional services, helping SEs and participating in customer / prospects sales meetings Formulated and coordinated core enhancements with product management and engineering for leveraging the support of large-scale implementations In charge of the support / engineering product communication
    • Support Center Manager
      Oblicore, a leading provider of Service Level Management (SLM) software built around the ITIL v3 framework for enterprises and service providers. Building from scratch the technical support department (ITIL Based) providing 1st, 2nd and 3rd level support. By founding this department I have received a company honorary for implementing the most significant change in the company. Managing 10+ support engineers to the department, locally and abroad providing 24/7 support to international customers and global accounts from the telecommunication, Financial services, service providers, energy and Government industries, e.g.: Vodafone, EDS, BT, Cable and Wireless, T-systems, T-online, France telecom, e.On ,Caisse d'Epargne, DFS etc. Provided onsite presentation for international customers and conventions Support tools assimilation – remote connections, customers’ local environments, customers’ forums, CRM and professional services knowledge base on SharePoint In charge of coordination with R&D and Product Management of bugs, enhancements and product releases
    • College of Foreign Economic Relations
      Bachelor's Degree, Finance and corporate, 7.3
      Degree Bachelor Degree
      Activities & Societies I also joined some activities in my school as chess contest, singing! charity activity, visited the war museum....
      During the time I studied in my college, I try my best to understand almost of knowledge and soft skills. Teachers taught me lessons, friends taught me how to treat to everyone and the life taught me how i can apply it in the life? Thanks to all their supports, now I can believe in myself to work and to search!
  • Top Skills

    2 Pre-sales
    2 Enterprise Software
    2 Professional Services
    2 Integration
    1 Telocommunications
    1 Team leadership
    1 Security
    1 Cloud Computing
    Alexander Romarov also knows about ...
    2 SQL
    2 Business Intelligence